Frequently Asked Questions
If you do not see the answer to your question below, please Contact Us.
Where are you located?
We are located at:
2610 Commerce Drive
Vista, CA 92081
Click here to go to our Contact Us page
What are your hours of operation?
Our business hours are 7:30am – 4:30pm PST, Monday – Friday (excluding holidays).
How can I get a quote and/or delivery information for an item I saw on your website?
U.S. Customers
Phone: (760) 806-6600
Fax: (760) 806-6659
Email: sales@axiomtest.com
Dealers and Brokers
Phone: (760) 806-6600
Fax: (760) 806-6659
Email: dealersales@axiomtest.com
What are your payment terms?
Pre-pay via Paypal, Visa or MasterCard or Wire Transfer. Net 30 terms may be granted upon credit acceptance. For Net 30 terms, please fill out our Credit Application. For customers outside of the United States, our terms are wire transfer in advance unless otherwise negotiated.
I need to order equipment that is not listed on your website. Can Axiom help me?
Yes. we have relationships with a vast network of test equipment sources, both domestically and world-wide. Let us know your requirements.
Has the equipment I ordered from Axiom been tested?
Equipment will typically be quoted and assumed as ‘Functionally Verified’. We find that the majority of our customers either have their own trusted third-party lab or their own internal calibration lab, and prefer the equipment be calibrated through these channels.
For those customers that need the equipment calibrated, we will certainly accommodate you. There is typically an additional charge and extra lead-time for this service.
Can I purchase items from Axiom even though I am not located in the United States?
Yes. We are a worldwide supplier of quality test equipment.
What is the lead-time to ship my equipment after my order has been placed?
Lead-times generally vary from one day to two weeks and are noted on our quotation to you. Please be sure to discuss your more urgent requirements with your sales representative so we can be sure to meet your expectations.
Can you provide international packing and shipping?
Yes. We have experience with the changing and ever more stringent intricacies of international export laws.
Our shipping department securely packs your instruments so they arrive at their destination safely and ready for use.
Who pays for the shipping charges?
We ship equipment on your FedEx or UPS account. For U.S. customers only, if you do not have an account with FedEx or UPS, Axiom can pre-pay the charges and add them to your invoice(s).
Where is your inventory price list?
We don’t have one. We offer our equipment at a competitive price driven by a combination of the cost we must pay for the equipment, the added amount to refurbish or repair and accessorize the unit, along with the fair market value today. This selling price changes on a constant basis, depending on the availability and demand of the unit.
How long is your warranty?
We offer a 6 month warranty on most items sold to end-users (3-months to resellers). This warranty is included in the price of the item at time of quotation. Should you require a longer warranty, we can offer extended time periods for minimal cost. The few items that carry a shorter warranty will be noted at time of quotation. Please review our Terms & Conditions for further details.
What do I need to do if I want to keep the rental longer than the original term I agreed to?
Nothing, unless your purchasing department requires that a new or revised PO be generated before funds can be disbursed. However, please be advised that Axiom’s Terms & Conditions will always take precedence and that all units on rent will be invoiced and payments will be due through the minimum term and thereafter until return of the equipment to us, whether or not the period is covered by the customer’s purchase order.
Where and how do I return rental equipment when I'm done with it?
Rental units should be returned with all the manuals and accessories that were originally shipped with the unit to:
Axiom Test Equipment
2610 Commerce Way
Vista, CA 92081
**WE RECOMMEND RETURNING EQUIPMENT IN A NEW BOX WITH FRESH PACKAGING (packed securely and safely to industry standards). WE USE FOAM INSTA-PAK WHEN WE SHIP EQUIPMENT TO YOU. IT IS SUBJECT TO RAPID DECOMPOSITION AFTER INITIAL USE, AND MAY NOT ADEQUATELY PROTECT EQUIPMENT FROM SHIPPING DAMAGE AFTER THE FIRST USE.***
Do I need an RMA to return equipment?
Not to return rental equipment. You need an RMA if:
- You are returning equipment for service.
- You are cancelling an order for equipment that you have already received.
**AXIOM RECOMMENDS RETURNING EQUIPMENT IN A NEW BOX WITH FRESH PACKAGING (packed securely and safely to industry standards).
AXIOM USES FOAM INSTA-PAK WHEN WE SHIP EQUIPMENT TO YOU. IT IS SUBJECT TO RAPID DECOMPOSITION AFTER INITIAL USE, AND MAY NOT ADEQUATELY PROTECT EQUIPMENT FROM SHIPPING DAMAGE AFTER THE FIRST USE.***
Do I have to pay sales tax?
You will have to pay sales tax unless a valid Statement of Resale or Tax Exempt Form has been submitted to us.
What accessories will I receive?
Whenever possible, we supply all available standard accessories and manuals, as originally supplied with the instrument when delivered new from the manufacturer.
Who can I talk to about an invoice I received?
Any questions can be directed to our Administrative department at (760) 806-6600 or via email at admin@axiomtest.com
How much can I save by purchasing refurbished equipment from Axiom?
Generally you can save anywhere from 10% to 95%.
I have equipment I no longer need. Can I sell them to you?
Yes, almost always. Check out our Sell Your Equipment webpage.
I have additional questions not answered by this FAQ. Can you help?
Yes. Call us at (760) 806-6600 between 7:30am - 4:30pm, PST or send an email to sales@axiomtest.com
