Frequently Asked Questions - Axiom Test Equipment


Tektronix Encore




Frequently Asked Questions

If you do not see the answer to your question below, please Contact Us.

Where are you located? 

We are located at:

2610 Commerce Drive

Vista, CA 92081

Click here to go to our Contact Us page

What are your hours of operation?

Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Time.

How can I get a quote and/or delivery information for an item I saw on your website? 

U.S. Customers 
Phone: (760) 806-6600 
Fax: (760) 806-6659
Email: sales@axiomtest.com

International Customers 
Phone: (760) 806-6600 
Fax: (760) 806-6659
Email: international@axiomtest.com

Dealers and Brokers 
Phone: (760) 806-6600 
Fax: (760) 806-6659
Email: dealersales@axiomtest.com 

What are your payment terms?

Pre-pay via Paypal, Visa or MasterCard or Wire Transfer. Net 30 terms may be granted upon credit acceptance. For Net 30 terms, please fill out our Credit Application. For customers outside of the United States, our terms are wire transfer in advance unless otherwise negotiated.

I need to order equipment that is not listed on your website. Can Axiom help me?

Yes. Axiom has relationships with a vast network of test equipment sources, both domestically and world-wide. Let us know your requirements.

Has the equipment I ordered from Axiom been tested? 

Equipment will typically be quoted and assumed as ‘Functionally Verified’. We find that the majority of our customers either have their own trusted third-party lab or their own internal calibration lab, and prefer the equipment be calibrated through these channels.  Most appreciate not paying for the additional overhead that would have to be applied to each unit if Axiom calibrated each piece in our inventory.
For those customers that need the equipment calibrated, Axiom will certainly accommodate you. There is typically an additional charge and extra lead-time for this service.

Can I purchase items from Axiom even though I am not located in the United States?

Yes. We are a worldwide supplier of quality test equipment. 

What is the lead-time to ship my equipment after my order has been placed?

Axiom understands our customers’ need to have their equipment shipped quickly and on-time. Lead-times generally vary from one day to two weeks and are noted on our quotation to you. Please be sure to discuss your more urgent requirements with your sales representative so we can be sure to meet your expectations. 

Can you provide international packing and shipping?

Yes. We have experience with the changing and ever more stringent intricacies of international export laws. 

Our shipping department securely packs your instruments so they arrive at their destination safely and ready for use. 

Who pays for the shipping charges?

We ship equipment on your FedEx, UPS or DHL account. For U.S. customers only, if you do not have an account with FedEx, UPS or DHL account, Axiom can pre-pay the charges and add them to your invoice(s).

Where is your inventory price list?

We don’t have one. We offer our equipment at a competitive price driven by a combination of the cost we must pay for the equipment, the added amount to refurbish or repair and accessorize the unit, along with the fair market value today. This selling price changes on a constant basis, depending on the availability and demand of the unit.

How long is your warranty?

Axiom offers a 6 month warranty on most items sold to end-users (3-months to resellers). This warranty is included in the price of the item at time of quotation. Should you require a longer warranty, we can offer extended time periods for minimal cost. The few items that carry a shorter warranty will be noted at time of quotation.  Please review our Terms & Conditions for further details. 

Do I receive an acceptance period?

Yes. Axiom offers a 5-day ROR (Right of Return) on sales orders unless noted on your quoation. There is no ROR for rental orders. Please review our Terms & Conditions for further details. 

Does Axiom offer equity with its rentals? (Or, can I buy the piece of equipment I am currently renting?) 

Axiom does offer an equity rental program on items we rent, but it must be established at the time of quotation and order placement. It is not automatically added to any rental. Our goal is to get you the program that best fits your budget and long term needs. 

What do I need to do if I want to keep the rental longer than the original term I agreed to? 

Nothing, unless your purchasing department requires that a new or revised PO be generated before funds can be disbursed. However, please be advised that Axiom’s Terms & Conditions will always take precedence and that all units on rent will be invoiced and payments will be due through the minimum term and thereafter until return of the equipment to an Axiom Inventory Center, whether or not the period is covered by the customer’s purchase order.

Where and how do I return rental equipment when I'm done with it?

Rental units should be returned with all the manuals and accessories that were originally shipped with the unit to:


Axiom Test Equipment
2610 Commerce Way
Vista, CA 92081

**AXIOM RECOMMENDS RETURNING EQUIPMENT IN A NEW BOX WITH FRESH PACKAGING (packed securely and safely to industry standards). AXIOM USES FOAM INSTA-PAK WHEN WE SHIP EQUIPMENT TO YOU. IT IS SUBJECT TO RAPID DECOMPOSITION AFTER INITIAL USE, AND MAY NOT ADEQUATELY PROTECT EQUIPMENT FROM SHIPPING DAMAGE AFTER THE FIRST USE.***

Do I need an RMA to return equipment?

Not to return rental equipment. You need an RMA if:

  1. You are returning equipment for service.
  2. You are cancelling an order for equipment that you have already received.

**AXIOM RECOMMENDS RETURNING EQUIPMENT IN A NEW BOX WITH FRESH PACKAGING (packed securely and safely to industry standards).

AXIOM USES FOAM INSTA-PAK WHEN WE SHIP EQUIPMENT TO YOU. IT IS SUBJECT TO RAPID DECOMPOSITION AFTER INITIAL USE, AND MAY NOT ADEQUATELY PROTECT EQUIPMENT FROM SHIPPING DAMAGE AFTER THE FIRST USE.***

Do I have to pay sales tax? 

You will have to pay sales tax if Axiom ships the equipment to either a California or a Colorado address, unless a valid Statement of Resale or Tax Exempt Form has been submitted to Axiom. 

What accessories will I receive?

Whenever possible, we supply all available standard accessories and manuals, as originally supplied with the instrument when delivered new from the manufacturer.

Who can I talk to about an invoice I received?

Any questions can be directed to our Administrative department at (760) 806-6600 or via email at admin@axiomtest.com

How much can I save by purchasing refurbished equipment from Axiom?

Generally you can save anywhere from 10% to 95%.

I have equipment I no longer need. Can I sell them to you?

Yes, almost always. Check out our Sell Your Equipment webpage.

I have additional questions not answered by this FAQ. Can you help?

Yes. Call (760) 806-6600 today or send an email to admin@axiomtest.com





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Axiom Test Equipment
2610 Commerce Way Vista, CA 92081
Phone: (760) 806-6600